![]() If customers are unable to return the products to our warehouse themselves, we can arrange a collection from their street or residential address at their own expense. Customers have the option to return the products themselves to our warehouse during business hours to save on re-delivery costs. The products must be in a resell able condition. Good to knowĪll products must be returned in their original packaging, with all included accessories and parts, and must not be assembled or partly assembled in any way. Products purchased with a further reduced or discounted price of 20% or more from the advertised product price are excluded from the 30 days change of mind policy. Items that do not qualify for our 30 days return policy include products that are classified as Online Only, Clearance, Ex-display or Special order. ![]() Once the goods have been returned in good order with the original packaging, we'll issue a refund less all shipping, return delivery and insurance costs. You'll need to return the item(s) to our VIC Warehouse. Provided you have not assembled your item or removed the original packaging, simply notify us of your change of mind within 30 days. If for any reason you don't like what you've purchased, we'll return your money. If your item arrived with a fault, please email with your order details and we'll be in touch to arrange a return and replacement. ![]() Occasionally, we have products that may slip through or have endured rough transit. We want you to love your purchase and trust you will receive it in perfect condition.
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